Privacy Policy

Last updated: 9th June, 2025

Welcome to Expert Service Home’s privacy policy (“Privacy Policy” or “Policy”).

Expert Service Home (“we,” “us,” or “our”) operates a platform, including a website and mobile application (collectively, the “Platform”), that connects customers with service professionals such as electricians, plumbers, and other home services providers (the “Services”).

This Policy explains how we collect, use, store, and disclose your personal data when you access or use the Platform or avail Services.

By using the Platform or Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following personal data from you:

• Contact Data: Name, email address, phone number, mailing or home address.
• Location Data: Real-time or approximate location data when using the Platform.
• Technical Data: Device information, IP address, browser type, operating system, and other similar technical details collected automatically.
• Payment Data: Payment details processed via Razorpay, including limited card or UPI details for transaction tracking.

We also collect aggregated, anonymized data to analyze and improve our Services.

2. How We Collect Your Data

We collect your personal data:

• When you register or create an account on our Platform.
• When you book or request Services through the Platform.
• When you communicate with us or service professionals.
• Automatically via cookies and similar tracking technologies when you use the Platform.
• From third parties such as Razorpay for payment processing.

3. How We Use Your Data

We use your personal data to:

• Verify your identity and create your user account.
• Provide the Services you request and facilitate interactions with service providers.
• Process payments securely via Razorpay.
• Improve and personalize your experience on the Platform.
• Communicate important updates, notifications, and promotional messages.
• Comply with legal obligations.

4. Sharing Your Data

We may share your personal data with:

• Service providers, including electricians, plumbers, and other professionals, to fulfill your service requests.
• Razorpay and other third-party payment processors to process your payments.
• Legal authorities, if required by law or to protect our rights.

We do not sell your personal data to third parties.

5. Your Rights

You have the right to:

• Access and correct your personal data.
• Request deletion of your personal data, subject to legal obligations.
• Opt out of marketing communications.

Please contact us at support@expertproconnect.com to exercise your rights.

6. Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze usage. You can control cookie preferences through your browser settings.

8. Changes to this Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly.

9. Contact Us

If you have questions or concerns about this Policy, please contact us at:

Email: support@expertproconnect.com
website: www.expertproconnect.com